Welcome to NorthWander Tours
By booking a tour with us, you agree to the following terms and conditions:
1. Booking Confirmation
- All bookings are subject to availability.
- Upon successful booking, a confirmation email will be sent to the provided email address. Please review all details carefully and contact us immediately if there are any discrepancies.
2. Payment
- Full payment is required at the time of booking to secure your reservation.
3. Cancellation Policy
- Clients can cancel their booking up to 48 hours before the scheduled tour to receive a full refund.
- Cancellations made within 48 hours of the tour or no-shows are non-refundable.
- To cancel a booking, please contact us via email or phone. Refunds will be processed within 7 business days.
4. Weather Policy
- Tours will proceed regardless of weather conditions. We recommend checking the forecast and dressing appropriately for the day’s weather.
- In the event of severe or unsafe weather conditions, we reserve the right to reschedule or modify the tour. Clients will be notified as soon as possible, and alternative arrangements will be offered.
5. Liability
- NorthWander Tours is not responsible for personal injury, loss, or damage to personal belongings during the tour.
- Clients are responsible for their own safety and well-being during the tour. Please follow the guide’s instructions at all times.
6. Special Requests and Requirements
- Please inform us in advance of any dietary restrictions, mobility issues, or other special requirements. While we will do our best to accommodate such requests, they cannot be guaranteed.
7. Changes to Itineraries
- We reserve the right to alter itineraries due to unforeseen circumstances, such as road closures or operational issues. Any significant changes will be communicated to clients promptly.
8. Partner Companies
- Our tours may be operated by a trusted partner company to ensure the highest quality of service. All partner companies adhere to our standards and values.
9. Governing Law
- These terms and conditions are governed by the laws of Portugal. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Portuguese courts.
For any further questions, please contact us at:
- Email: info@northwandertours.com
- Phone: +33 644 900 574
Thank you for choosing NorthWander Tours. We look forward to providing you with an unforgettable experience!